Without a doubt, hosted phone systems (also known as cloud-based phone systems) have many advantages over on-premises phone systems:
No Maintenance – Our system is fully hosted and mirrored in multiple data centers, so there are no on-site hardware-maintenance costs, and all changes and upgrades are handled by our professional support team.
Call Routing – With dynamic and flexible call routing, you control the customer experience and can create inbound call flows to get callers through quickly.
Flexibility – Whether adding employees or locations, hosted systems provide great scalability at a fraction of the cost of traditional on-premises phone systems. New users can be added seamlessly to the office and have full functionality of office users while working in remote locations. Your hosted phone system offers a full range of features, from auto attendant to call queues, offering more flexibility. In addition, your PBX system can easily integrate into a variety of organized networks.
Mobility – Since hosted solutions are cloud-based, your employees can have access to their own extensions over the internet — no matter where they reside! As a result, your employees aren't tied down to one work location, effectively reducing costs and increasing productivity.
Lower Operating Costs – The maintenance and repair of in-house phone systems are costly. Using a hosted phone system shifts that responsibility over to the provider. The worry of maintenance and repair costs are essentially eliminated. Since the hosted system uses cloud-based technology, it is managed from any internet-enabled device, which saves money on setup costs and maintenance visits.
Reduce Equipment Costs – A hosted phone system is virtual, which means there are no costs associated with maintaining a dedicated office space to host hardware. Hosted phone systems are also scalable, so adding or removing lines is simple. You only pay for what you need.
Save On Telecommuter Costs – Telecommuting is now a standard for many businesses. It is not uncommon to have employees in various locations or working off-site for a majority of their day. A hosted phone system is a great way to manage a remote workforce.
- ACD call center
- Automated attendant
- Call detail records
- Call forwarding
- Call monitoring
- Call recording
- Call parking
- Caller ID
- Cell phone extensions
- Chat messaging
- Conference bridge
- Dial-by-name directory
- Easy management
- External call transfers
- Integrated applications for phones, laptops (PC and Macs) and tablets
- Mobility solutions
- Multilocation support
- Music on hold
- Music on transfer
- Presence detection
- Ring groups/hunt groups
- Situational call forward
- Three-way calling
- Web browser click-to-dial
- Web conferencing
- WebRTC integration
- Video conference
- Voicemail to email
Other hosted PBX solutions often leave you high and dry with implementation, forcing you to become your own IT department to manage the phone system. Not here. Our white-glove service sets up all of the needed hardware and programing so you get a turnkey system without lifting a finger.
- Fully customizable IVR/digital receptionist
- Call queues/contact-center features built in
- Voicemail & fax to email
- Integrated text messaging\chat
- Video\web conferencing included
Ideal for Small Businesses
business owners in particular should take advantage of hosted
phone systems. Gene Marks, a small-business owner and a contributor to
Forbes Media, discusses these advantages in the article "The Pros of Hosted Phone Systems":
"Are hosted phone systems good for just about every small business? Frankly, yes. There's no hardware.
You can give an extension to that sales guy in Tupelo, Miss., and he'll
get his calls directly or sent to him any number of ways. Having been a
user for five-plus years I can't really complain about the
TelWare offers multiple hosted plans that
include long distance. If you're currently paying extra for long-distance calls, consider switching to a bundled plan that includes long
TelWare Hosted PBX customers can expect excellent international rates.
you make lots of international calls? TelWare offers $.05/minute
calling to over 40 countries with our $7.99/month international
Toll-free numbers aren't just for big businesses. Even smaller customers can benefit from having a toll-free number. TelWare offers the following toll-free numbers: 800, 888, 877, 866, 855 and 844. Our toll-free numbers are a simple monthly charge and are added to your hosted monthly bill.