Disaster recovery is a critical part of your business-continuity plan. How you protect and manage your data should be a top priority before a critical event happens. Disaster recovery prioritizes problem prevention and helps your business to operate in a business-as-normal state regardless of the circumstances. While businesses who lack a disaster-recovery plan are almost guaranteed to experience long bouts of system downtime, a communication shutdown, loss of data and customer frustration, your business will capitalize on valuable consumer requests that would otherwise be lost.


Disasters come in many shapes and forms — from a flood in your server room to a power outage grinding your business to a halt. Such disasters can be especially catastrophic to a large enterprise using vast amounts of data. Having a disaster-recovery plan in place is a crucial part of managing your company's risks; with a successful plan, downtime can be minimized and customer contact can be maintained.

Disaster recovery is more than backing up your data. You can plan to automatically route calls to other locations or employee cell phones in the event of an outage. Keeping auto attendants operational in the cloud allows TelWare to make changes remotely on the fly as needed, so your inbound calls are not ignored and still processed by the system. If any sort of outage occurs, TelWare’s ongoing customer support will be happy to assist you through the process of recovery.

A post on Mashable regarding disaster recovery notes that 57 percent of small businesses are operating without such a plan. The overview points out how important it is to forget about using a do-it-yourself (DIY) approach. Instead, it makes more sense to get professional help to create a disaster-recovery plan.