Charlotte business telephone system support from TelWare.

TelWare Cloud PBX

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Our Story

TelWare Corporation was founded in 1984 as a traditional PBX phone system and communications cabling dealer. As technology has evolved, other companies have transitioned their clients to hosted phone systems prematurely, and consequently experienced business impacting outages and service failures. We have developed a better approach. By leveraging our expertise in the telephony field, we can provide a hosted system in full disclosure to a customer’s current limitations and address issues before deployment, instead of during business hours.

Benefits

  • Cost – Option to replace phone system with lower monthly cost in lieu of large upfront cash outlay.
  • No Maintenance – Our system is fully hosted and mirrored in multiple data centers, so there is no onsite hardware-maintenance costs and all changes and upgrades are handled by our professional support team.
  • Call Routing – With dynamic and flexible call routing, you control the customer experience and can create inbound call flows to get callers through quickly.
  • Flexibility – Whether adding employees or locations, hosted systems provide great scalability at a fraction of the cost of traditional systems.  New users can be added seamlessly to the office and have full functionality of office users while working in remote locations.

Features

  • Automated Attendant
  • Blacklists
  • Call Detail Records
  • Call Forwarding
  • Call Monitoring
  • Call Recording
  • Call Parking
  • Caller ID
  • Cell Phone Extensions
  • Dial-by-Name Directory
  • Easy Management
  • External Call Transfers
  • Integrated Applications for Smart Phones, Laptops / Macs, and Tablets
  • Mobility Solutions
  • Multi-Location Support
  • Music on Hold
  • Music on Transfer
  • Situational Call Forward
  • Three-Way Calling
  • Web Conferencing
  • WebRTC Integration
  • Video Conference
  • Voicemail to Email

Turnkey Implementation

Often other hosted PBX solutions leave you high and dry with implementation, forcing you to become your own IT department to manage the phone system.  Not here.  Our white glove service sets up all of the needed hardware and programing so you get a turnkey system without lifting a finger.

  • IVR / Digital receptionist, fully customizable
  • Call Queues / Contact Center features built in
  • Voice Mail, Fax to inbox, Presence
  • Integrated text messaging \ Chat
  • Video \ Web conferencing included

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Some of our featured clients include...

Featured Clients

  • AE Global Media
  • After Disaster
  • Air Components
  • Allen Tate Realtors
  • Charlotte Plastic Surgury
  • Charlotte-Mecklenburg Schools
  • Cherry Bekeart & Holland
  • Flow Automotive
  • Goodwill
  • Harris Teeter
  • Hickory Grove Baptist Church
  • Integra BMS
  • Joy FM
  • Killingsworth
  • Metrolina Greenhouses
  • NGK Ceramics
  • Oncology Specialists of Charlotte
  • Party Reflections
  • RE/MAX
  • S&D Coffee
  • Sales Performance International
  • The Interstate Group
  • Wendy's
  • Westover Church