Work Smarter With Advanced Unified Communication Services

Your team uses a variety of devices to get their work done in and out of the office—but communicating across channels from different locations can be difficult. You need a reliable, flexible communications system with a robust set of features to streamline your workflows and reduce expenses. TelWare provides VoIP phone solutions that integrate seamlessly with other unified features to support communication anytime, anywhere. We deploy unified communications over your broadband-internet connection, which eliminates complicated wiring, reduces physical infrastructure and minimizes costs. Gain improved internal communication and a more professional representation when you connect with clients and customers.

Below are just a few of the ways that a unified communication system can accelerate your business:

  • Improved conferencing and collaboration
  • HD-quality sound
  • Visual voicemail and enhanced screen sharing
  • Smart forwarding for mobile and remote team members
  • Intelligent call distribution
  • Affordable monthly bill
  • Email, fax, text and teleconference system integration

Voice Communications

Voice communication systems are a critical component of most organizations today as they have been for almost 100 years. The ability to communicate with the right people at the right time is increasingly important as the business climate continues to accelerate. What has changed are how these systems are deployed and managed. Voice communication which was tied to a desk in years past now can happen anytime and anyplace as you choose. Our team of telecom experts will work with you to understand your requirements and to optimize and customize your telephone system to suit you. We deliver the best business phone systems, installation and maintenance services, applications and processes.

Video Communications

Video conferencing is a great resource that many Charlotte businesses are taking advantage of. Through the use of video, businesses can expand their client bases more than ever before. IP-based technology serves as an excellent avenue for conducting business over distance, when you need to see as much as hear the person you're communicating with.

Contact Center

As the younger generations become buyers interactions within the business is evolving. No longer is the phone the only way to reach customers. Web Chat, Text, Email are all integral parts of your customers journey to connect, communicate, and buy from your business. Omni channel call centers can integrate all of these components and prioritize agents based on skill sets. This matches those agents with the best skills with your customers needs for the ultimate experience.

Conferencing

Conferencing is a great resource that businesses of all sizes are taking advantage of. Through the use of voice and video conferencing, businesses can expand their client bases more than ever before. Technology serves as an excellent avenue for conducting business across multiple locations. With expanded conferencing services these can be deployed beside existing systems or as part of a new deployment.

Hosted PBX

TelWare Corporation was founded in 1984 as a traditional phone system and communications cabling dealer. As technology has evolved, we leveraged our expertise in the telephony field to provide a full featured cloud based phone system to address specific customer needs and requests. With over 30 years of expertise we have designed a solution to meet the vast majority of our customers needs.

Mobility

Having mobile flexibility is essential to productivity and efficiency in today’s mobile world. With the number of employees working remotely ever increasing, the need to expand mobility is prevalent. Employees need to have access to the company network at home, and this includes the company phone system. With TelWare’s technology, you can expand your company’s geographic footprint and proceed towards a more productive and mobile future.