Charlotte business telephone system support from TelWare.

Project Management

Project Management
TelWare believes that effective project management is essential for the smooth changeover within your organization. That’s why we offer all customers a key contact person to guide you through the design and installation from start to finish, ensuring the system that goes live on completion day meets all of your business objectives. Dealing with one key person, who is fully involved in your installation, is vital for simplifying lines of communication, and assuring a successful delivery. We will be on hand to offer expert advice throughout the project.
  • Initial orientation meeting: In this we identify the site, the configuration of the switch, feature plans, layout of equipment and feasibility, and a thorough inspection.
  • Demonstration: We provide a presentation of equipment, project plan and quotes to those involved.
  • Business needs examination: We work with the customer to identify specific needs and the customer service model they wish to provide. This ensures that TelWare customizes the system to guarantee a successful installation.
  • Go live day: Your key contact person, technicians and trainers attend the first day of service. The focus is very much on communication and ‘handholding’ as a customer starts to use the new technology. Most initial training is accomplished on this day, depending on customer requirements.
  • Training schedules: To maximize your investment in equipment and ensure staff are confident in using systems, we will agree upon a training and development schedule for your staff.
  • Evaluation and evolution: TelWare and the customer will schedule a de-brief session after implementation, and also discuss the potential growth and development of the system in future.

To learn more about TelWare’s project management services, contact TelWare at 1-800-637-3148 or

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Some of our featured clients include...

Featured Clients

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  • Goodwill
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  • Joy FM
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