“Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time.
Gaston Memorial Hospital
“Brandon was awesome and got us up and running quickly!”
“My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a re-occurrence.”
International Minute Press
“Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!”
Country Club of Salisbury
“Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone relocation] project. Thanks!”
Carolyn Kirkley, IT Coordinator
Foundation of Shalom Park
“Kevin M and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today.
Thank you for sending them our way!”
Melissa Millner, Sr. Administrative Secretary
West Charlotte High School, Charlotte-Mecklenburg Schools
“Stan is always awesome and a pleasure to work with.”
Later, on a different service order . . .
“Michael was great! You all are wonderful with response time and resolving issues quickly. Thank you sooooo very much! Don’t tell Stan, I gave someone else a smiley, lol.”
“I am writing you to express my appreciation and satisfaction with the structured cabling work that you all have provided. Specifically, the interactions with Jacob during this process have been outstanding. He always conveyed what he was working on and, unlike nearly all other vendors, accurately communicated when he would be done with each step. Even when needs changed, he would confirm his understanding of the request and quickly deliver results. In all of our dealings with Jacob, his dedication to delivering quality work was apparent and Morris Jenkins will benefit for many years because of it. I wish all of our vendors could operate with the same level of service that Jacob has provided to us. He sets the standard high and has made our involvement with TelWare one of the best vendor experiences of this entire new building process.”
John Knight, CTO
“We had thought the ticket would be taken care of [the following week] but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her on-boarding process prior to her start date. THANKS TELWARE!”
Kathy Halsey, Finance Administrator
Good Shepherd United Methodist Church
“Thank you SO, SO much. Jake and Kevin M did a terrific job, and I was so glad that Kevin G, who also did a terrific job, was able to join them. It was a 3 man job. They were great and so nice to redo a couple of the stations that they had finished! Thank them for being so patient with me.”
The Interstate Group
“Thank you for sending Brian H out today to address voicemail issue. Not only did he address the VM problem but answered several other questions as well. Very helpful and pleasant to work with . . . Thanks again for responding so quickly.”
Debbie Sharpe, Admin Team for IT Support
New Garden Landscaping and Nursery
“The guys (Kevin M and Greg) finished up [relocating our network gear] this AM and did a fantastic job. Please pass my kudos along to their manager.”
Matthew Evans, Chief Information Security Officer and Director of Network Technology
“Kevin C did a great job on the phones today. Mine is up and running!”
Mint Hill Cabinets
“Please let Gil know the guys (Travis and Tom) that came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!”
Debbie Clay, Sales Coordinator
Industrial Battery and Charger, Inc. – Conover, NC Branch
“I just wanted to THANK everyone that came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional and knowledgeable of the system and phones and helpful to our employees. It was a pleasure working with you.”
Vickie Funderburk, Info Systems/Human Resource
Parker Medical Associates, LLC
“Just wanted to let you know that Brian H was awesome the last few days helping us . . . He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion. I just felt that you needed to know how good he was and how thankful we are for having Brian H working with us.”
Gary Crocker, Network Engineering Manager
Harris Teeter, Inc.
“Awesome! As always – fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system and the Customer Service Team at TelWare is excellent!!! I so appreciate all of you!”
Melody McNally, Receptionist
Carmel Baptist Church
“Our power in the Rotunda was taken down Saturday for new tenant construction and restored late Saturday night. Early Saturday we brought down all of the equipment in the computer room, including the telephones, since we knew the UPS units would not last so many hours. When I brought the phones back up Sunday, the trading desk phones did not work. I almost had a stroke. I called TelWare emergency, and Cecil responded. Through perseverance and conversation with Brian, he came up with a suggestion to get it back up. YAY CECIL! He was on the way . . . but fortunately could turn around and go back home.
Thanks to Cecil. He was so nice and even willing to come in without a grumble. I really appreciate the TelWare response.”
The Interstate Group
“It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable.”
Small Business Administration
“Thank you so much for the fast response in being a new customer. Your technician, Matt, was incredible. He immediately recognized our ‘old’ telephone system, and knew it would work with the Time Warner upgrade we got. He fixed what [another company’s] tech could not do, and even discovered the [other] tech had destroyed our voicemail system.
What a fantastic experience on a first time call to your company.
You are now my telephone advisory team.”
Jeff Nichols, President
“I worked with one of your employees, Sumner . . . on a job in Cornelius, NC. Just wanted to let you know I was impressed with his knowledge and ability to use it. We had to get creative to make everyone happy, and he did a great job getting it all done.
Thanks again for all your help in the past.”
Jim Van Slooten, President
Tel-Net Technologies, Inc.
“It was pure luck that I found [TelWare] through Google. My business phone system was down; [it was] some number of years [old]. I had no idea who to call. Your team assigned my business an account and within 60 minutes of my call, Chad was on site to diagnose and fix the system. I was so pleased that my phones were again humming before a total of 3 hours since my distress call to you.
Thanks for the exceptional service, and especially to Chad for his excellent work.”
Jesse Pike, Jr, Pharmacist/Owner
“Brian A, Cliff and Mike- Thanks, guys! Without you [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work guys!”
Jason Howie, Sys. Admin/Support Engineer
Financial Resources Group
“The technician, Scott D, was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner.”
Brooke M. Horton
Smith Rowe, LLC
“Thank You, for your prompt service . . . by Jake and Micah to install our internet drops for our EMR Installation process!
Your service techs did a quick, thorough and un-disruptive installation as was requested, and they kept the areas clean and neat!”
Veva Moss, Bookkeeper
Charlotte Ophthalmology Clinic P.A.
“I just wanted to send a quick note to thank you and your team for their assistance with the success of our renovation [over] the weekend. Your company’s services surpassed all of our expectations and we are pleased that everything was completed quickly so that our equipment was up and running as needed the following Monday morning. Your entire team, but most importantly, Brett and Greg, truly did an excellent job of making sure that all of the phone wiring needs were addressed and completed in a timely manner. Also, they worked diligently to accommodate our last minute need for an additional port, not originally in our plan. Please know that their extended efforts were greatly appreciated!
Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future.”
Kristine Maniscalco, Administrative Manager
“Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy and he was very friendly and professional.”
Horizon Investments, LLC
“I wanted to take a moment to thank you and your team for the incredible service they provide. Over the weekend, we had an issue at [one of our stores] in Raleigh and in the blink of an eye, Larry was in route. Once on site, Larry was customer focused, doing everything we asked with patience and diligence. Larry stayed on site until we were able to get the store operational (even though it was not his issue!) and then went on site [the next morning] to assist, giving us peace of mind. Larry’s effort is just one example of the service your company provides. You have an incredible team and I hope you know how valuable they are to us, Harris Teeter. I appreciate you!”
Mary-Alice Faulk, Systems Support Desk Supervisor
Harris Teeter, Inc.
“. . . thank you for taking care of the Atlanta location [on] such a short notice. Also, [I] appreciate [you] sending Jake back to extend the Coax for the Comcast modem to the new location.
All my experiences with Jake have been outstanding! He always does great work and has very strong customer service skills. I deal with a lot of vendors in the IT world and Jake stands out to be one of the best I’ve dealt with . . . thank you very much for all the hard work and I’m sure we will be talking in the future on other projects.”
Douglas A. Benuska, Information Technology
“The technicians for Telware are outstanding! Cecil . . . and Brandon . . . came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there.”
Juan Rivera, Internal IT Support
“I just want to extend a well-deserved and not expressed enough thank you to . . . the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter. Sadly, more times than not, the only communication that is shared is when something is needed or blown up! Therefore, I wanted to break that trend and take a moment to highlight the awesome job you do spoiling us! Your company has definitely set the bar with which we measure and compare the performance we expect from other vendors.”
Jordan Walker, System Install, QA, and Support Specialist
Harris Teeter, Inc.
“Brian Clontz and his team from Telware exceeded our expectations on every level for the KCI move in Charlotte, NC. In all phases of the project, from planning to warranty, Brian’s team was on point and dependable. With the team from Telware, KCI was able to move 150 seats from one location to another on the other side of Charlotte in a 48 hour period without interruption to normal business operations. Brian and his team were a pleasure to partner with on this project and we here at the KCI Information Technology department appreciate the effort and the long hours from the Telware team that helped make this project an overwhelming success.
Thank you! We could not have done it without you!”
Ryan Stone, Project Manager, Global IT PMO
Kinetic Concepts, Inc.
Doug Handy, CFO
Sales Performance International
“TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding.”
Andre Bergeron, General Manager – Southeast
M.A. Stewart & Sons (USA) Ltd.
“Thank you for providing great consistent customer service over the last 13 or so years. Thank you very much also for all of your efforts in taking our phone communications to the next level with the installation of the new Avaya IP Office phone system. The level of excellence that Telware provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!”
Tim Owens, Engineering Manager | CTO
AE Global Media
“TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow through. He went above and beyond to ensure we had everything we needed and ahead of schedule. As a design engineer with 20+ years of experience, I have had the privilege to work with some great installers and he was one of the best I’ve ever worked with.”
Tim Nichols, Senior Network Engineer
“I would absolutely recommend TelWare! They have been dependable and their team has been very professional and responsive.”
Richard Kelly, Plant Manager
“I really want to say what a pleasure it was working with your field guys and of course Taffy. Jimmy and the guys were professional, extremely knowledgeable, personable during the hustle and bustle of a move and I could go on and on. TelWare should be very proud to have the Team Members that you sent to work with us. It helped to make our move go very smoothly.
Thank you for the excellent service that TelWare provided to us and we certainly will recommend you any chance we can.”
Garmon & Co., Inc.
“TelWare has helped take our business to the next level! In addition to providing us with the industry’s leading communications solutions, they have also provided the hands-on customer service necessary to get the most out of those tools. We’ve worked with several business telephone system providers but none of them provided the level of customer service TelWare offers. We now understand why TelWare is the premier communication integration specialist in the Carolinas!”
The Idea People
“TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and to ensure everyone’s questions were answered. I would definitely recommend TelWare!”
“We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary.”
“I would absolutely recommend TelWare! They replaced our old antiquated phone system with a new Avaya IP Office system and we couldn’t be happier!”
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