TelWare employs solutions to support the banking community, delivering intelligent collaboration solutions that help you enhance customer experience, build loyalty and increase profitability. Clients expect high levels of accessibility today — it’s critical to the kind of personal service that wins new business. With banking solutions for financial institutions, you can create customers for life while reducing costs, complexity and risk.

Did you know that a digital makeover of your financial institution can boost revenue up to 55 percent and lower expenditures up to 30 percent?1 TelWare can help you attract today’s technology-savvy consumers, who are abandoning traditional banking for the immediacy and efficiency of digital banking. Our banking solutions help you implement what your clients want most: mobility, enhanced security and tailored custom service.

Mobility

TelWare’s solutions allow customers to access web or mobile applications, whether they are lounging at home, working in the office or traveling in another country – at all hours of the day. When conversing with a financial agent, customers can even implement content sharing and computer co-browsing, helping customers feel like they are getting the same personalized attention they would at their local branch.

Enhanced Security

Fraud prevention and security features, including biometric identifiers, help you protect valuable data while giving customers peace of mind.

Tailored Customer Service

When people embark on a financial journey, whether it’s obtaining a loan for a new house or setting up college funds, they want friendly and knowledgeable guides who can point them in the right direction. Unfortunately, many people don’t have the time to visit their local branch, so today’s banks offer a variety of digital communication formats – enabling customers to choose what’s comfortable for them. Some consumers expect the intimacy of speaking with a live agent via high-definition video conferencing. Others prefer the simple efficiency of email or mobile-phone chat. Banking’s youngest clients enjoy receiving quick and accurate answers from chat bots on the social-media outlets they already frequent, from Twitter to Facebook Messenger.

Seamless Experiences

If a chat bot or other automated responder can’t address a customer’s concern, he or she is seamlessly transitioned to live chat or voice/video assistance without having to repeat the original question. In addition, if a client has been having regular communication with a specific agent about a loan, caller data ensures the client is connected with the same loan agent, if available, for a consistent experience. Such intuitive digital banking solutions enhance customer experience and build long-term loyalty.

Banking Solutions for Communications

  • Know your customer. Contact-center solutions enable you to use the power of data to deliver personalized, collaborative experiences.
  • Reduce risk — and increase loyalty. Fraud prevention and security features help you protect your customers and provide better service and satisfaction.
  • Increase profitability. TelWare Solutions can help you control costs, reduce loan delinquencies and gain a higher ROI.
  • Create profitable, long-term customer relationships.

Sources:
1. “Banking on Digital: Three Actions Banks Can Take to Generate More Value from Their Digital Investments,” Accenture Strategy, Frederick Brunier, accessed June 2, 2017, https://www.accenture.com/us-en/insight-banking-digital.

Client Testimonials

  • "You all are wonderful with response time and resolving issues quickly. Thank you so very much!"

    - Christy Sellers, American Scale
  • "Fast, friendly and thorough."

    - Julia Melerine, Crosland Southeast
  • "Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."

    - Bettye Garmon, Garmon & Co. Inc.
  • Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech

    - Duane Bryant, Absolute Graphics LLC
  • The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!

    - Luis Varela, Statesville Country Club
  • "Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."

    - Marc Phillips, Autism Services of Mecklenburg County
  • "Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"

    - Ruthie Tart, Movin' On Movers Inc.
  • "Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"

    - Veva Moss, Charlotte Ophthalmology Clinic P.A.
  • "Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."

    - David Myer, Portrait Innovations Inc.
  • "Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"

    - Tim Owens, Engineering Manager | CTO, AE Global Media
  • "Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"

    - Jason Howie, Sys. Admin/Support Engineer, Financial Resources Group
  • "Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."

    - Kristine Maniscalco, Administrative Manager, B2R Finance
  • "Awesome support like always!"

    - Chuck Young, Flow Automotive Corp.
  • Polite, great customer service

    - Sabrina Perry, Thermo King
  • "TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."

    - Jordan Walker, QA and Support Specialist, Harris Teeter Inc.
  • "Stan is always awesome and a pleasure to work with.”

    - Christy Sellers, American Scale
  • "It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."

    - Linda Bennet, Small Business Administration
  • "Kevin M. and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today. Thank you for sending them our way!"
    - Melissa Millner, Sr. Administrative Secretary, West Charlotte High School, Charlotte-Mecklenburg Schools
  • "Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"

    - Debra Bell, Whole Family Chiropractic
  • "The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."

    - Brooke M. Horton, Smith Rowe LLC
  • "TelWare techs are great. They know their product and are always personable."

    - Jeff Tomich, Woodward Compressor Sales Inc.
  • "Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"

    - Melody McNally, Carmel Baptist Church
  • "I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"

    - Rick Smith, Threadline
  • Tech was friendly and knowledgeable. Great Service!

    - Greg Adams, National Aviation Services
  • "We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"

    - Kathy Halsey, Finance Administrator, Good Shepherd United Methodist Church
  • "All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."

    - Douglas A. Benuska, Information Technology, STV Inc.
  • "My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."

    - Chris McGroder, International Minute Press
  • "I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."

    - Richard Kelly, Plant Manager, Fleming Laboratories
  • "TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"

    - Jeff Landon, Premier Alliance
  • "Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"

    - Tina Philbrick, Country Club of Salisbury
  • "Brandon was awesome and got us up and running quickly!"

    - Dave Ford, AVP Productions
  • "Our needs were addressed quickly and without any effort on our part."

    - Heather Phillips, Action Food Sales
  • "TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."

    - Andre Bergeron, M.A. Stewart & Sons (USA) Ltd.
  • "Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."

    - Matt Trent, Costner Law Office PLLC
  • "The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."

    - Matthew Evans, Chief Information Security Officer and Director of Network Technology, Alpha Theory
  • "Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."

    - Kathy Halsey, Good Shepherd United Methodist Church
  • "You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"

    - Mary-Alice Faulk, Systems Support Desk Supervisor, Harris Teeter Inc.
  • "We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"

    - Christy Sellers, American Scale
  • "As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."

    - Andrew Hall, Horizon Investments LLC
  • You rock! Thanks :)

    - Gabe Stefanescu, Integra BMS
  • "You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"

    - Toni Hagerman, Episcopal Diocese of NC
  • "Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."

    - Mark Huffman, Gaston Memorial Hospital
  • "Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"

    - Carolyn Kirkley, IT Coordinator, Foundation of Shalom Park
  • "Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"

    - Andrea Whilden​, Southern Ag
  • "Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."

    - Gary Crocker, Network Engineering Manager, Harris Teeter Inc.
  • "As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."

    - Robert Newman, This End Up Furniture
  • "The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."

    - Juan Rivera, Cannon Pharmacy
  • "Prompt and accurate service as always."

    - Vincent Saelzler, Financial Research Associates LLC
  • "What was needed was done very quickly! Excellent!"

    - Karen Russell, Mint Hill Cabinets
  • "I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."

    - Vickie Funderburk, Info Systems/Human Resource, Parker Medical Associates LLC
  • "Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"

    - Debbie Clay, Industrial Battery and Charger Inc.
  • "Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"

    - Lisa George, Ketchie Houston Inc.
  • "[TelWare's] support team is awesome. Every time!"

    - Christina Fairbank, Price Brothers Plumbing
  • "Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."

    - Debbie Sharpe, IT Support, New Garden Landscaping and Nursery
  • "We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."

    - Shannon Allmon, QEMS
  • Would not call anyone else to help with our phone needs.

    - Lisa George, Ketchie Houston Inc.

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