Collaborate in Real Time, Without Boundaries
Enable employees to stay productive and accessible when away
from their desks. Employees can collaborate via video with colleagues and
customers from their desks or while mobile (via smart phones, tablets, PCs).
They can keep business and operations moving using IM, presence, full call
control, conferencing, and more on their devices of choice
Improve Responsiveness to Customers
Enable customers to quickly reach the right associates—whether
employees are in or out of the office. Integration with desktop
applications (such as Microsoft Outlook, Microsoft Lync, and
Salesforce.com), multi-layered automated attendants, and mobility
applications help speed interactions and provide personalized service to
customers. Easily and securely include customers and vendors (anyone
outside your firewall) in full-featured video calls.
Keep Up With Growth
IP Office is the most cost-effective solution for growing businesses.
Simply upgrade your software or add new hardware for capacity—keeping
your initial investment intact.
Affordable Video Conferencing
The Avaya Video Collaboration Solution for IP Office lets you meet
face-to-face with colleagues, customers, vendors – anyone with a device
and an internet connection – for a rich collaboration experience. See
participants in HD video, share and annotate documents, chat with
attendees in real-time. The result: meetings with people across
locations are more productive, efficient and meaningful.
Avaya IP Business System Voicemail – Business Critical
Voicemail has become imperative for any business. A convenience for
both callers and employees, voicemail allows the caller to leave a
recorded message for a specific person 24 hours a day, whenever the
person’s extension is in use (busy) or he/she is away from their desk
(no answer). It increases efficiency because essential messages can be
left without requiring both parties to be available at the same time.
Coupled with Caller ID, voicemail allows employees to manage their
incoming calls more efficiently by answering only necessary calls, while
allowing others to be answered by voicemail.
What do I need to look for in business telephone voicemail?
Make it a built-in voicemail system, not added on. – Today’s most
advanced phone systems integrate the voicemail functions and call
management into a single platform. Only true integration allows advanced
features and functions such as live call recording and the ability to
attach Caller ID name-and-number information to voicemail messages for
later callback, transfer, copying or moving.
Messages are recorded as digitized files; the best systems maintain
recorded voice quality that sounds like the original, while others
greatly compress file to save storage space at the expense of the audio
Many systems claiming to have integrated voicemail have merely placed
the hardware board for the auto attendant and voice mail system into
the same box with the call-processing system. Independent components
won’t offer the advanced features found on a true, fully-integrated
system. Be sure to look for a fully integrated telephone and voicemail
system that delivers all the productivity-boosting features you want and
Enough voicemail ports to handle your needs – Another key in choosing
a system is the number of voicemail ports (or channels) that are
offered. Think of a voicemail channel as a lane on a highway: the more
lanes you have, the more traffic the highway can handle. Many voicemail
systems use as few as four voicemail channels. To get a larger number of
voicemail channels, you pay more money. And that’s not the only
limitation. In most systems, each voicemail channel must use one of the
system’s call processing ports, diminishing the overall system capacity
(lines and extensions).
Look for a phone system that supplies six or more channels for
voicemail functions and does not diminish overall system capacity. As
you add more phone lines and extensions, you will need more voicemail
Easy voice message handling – The most advanced phones feature a
fixed voicemail key on the phone for one-touch access to the user’s
mailbox. These systems include displays on each phone and help the user
by showing message status. During message retrieval, the display shows
message length and Caller ID information (if service is available from
your local carrier). Less capable systems only offer a blinking light,
which forces you to call into the system to get the message or learn
Live call recording
This feature lets you instantly record conversations, conference
calls, intercom calls and even personal reminders and store them in your
voice mailbox (or others’ mailboxes) for future reference.
What do I need to look for in Call Recording?
The ability to record a call instantly by pressing just one key –
Some systems have a complex method to activate recording, and some will
record only if you set up your phone for recording prior to initiating
the call. A dedicated “RECORD” key on the phone makes this important
feature easy to use.
The ability to record any and all calls – Some systems can record
only incoming calls. Others record only incoming calls that are
processed through the auto attendant. Still others waste resources by
recording all calls, forcing you to decide whether to store or delete
the recording; this can also needlessly tie up the voice mail and auto
attendant features. Many systems provide only a limited number of
recording channels (or “talk paths”). By comparison, advanced systems
let you selectively record all incoming and outgoing calls (including
conference calls, intercom calls and personal reminders) at any time
during the conversation. The best systems also offer enough voice
channels so that multiple calls can be recorded, even when several users
are using voice mail or are transferring through the auto attendant.
(Laws governing recording of calls vary by state, so check your local
Advanced Caller ID
Caller ID can let you know who’s calling before you answer the phone.
The name and number of the calling party is shown on the telephone’s
display (information must be supplied by your local provider). However,
Caller ID features vary greatly among phone systems. With some phone
systems, Caller ID information reaches the telephone display, but it is
lost when the call is processed through the auto attendant or is
transferred to another extension. Most systems do NOT retain the Caller
ID name and number when the call goes into voice mail.
What do I need to look for in Caller ID?
Caller ID information stored with voice mail messages — Only the most
advanced systems embed the name and number and pass it along when the
call is transferred or goes into voice mail. Automatically storing
Caller ID within the voice mail message allows instant auto-redial by
simply pressing one key.
Instantly adding Caller ID information to speed-dial — Caller ID
information should be easily added to each user’s phone’s personal
speed-dial directory, without having to enter the caller information
Caller ID on all phones — Some manufacturers charge more to include
Caller ID functionality on individual phones. Caller ID is such an
integral part of efficient phone systems’ usage that it should be
standard for every business phone user, and not an extra-cost option.
Missed-call log — The most sophisticated systems’ Caller ID
automatically remember and list the last several callers, whether they
left a message or not.
With an auto attendant, your phone is always answered 24 hours a day
during office hours, nights, weekends and holidays. It can forward the
call to the proper person or department, and it can invite the caller to
leave a message. Recent studies indicate that most callers now prefer
to be greeted by an auto attendant because they can be connected with
the desired person or department more quickly. Even when a live operator
answers most of your calls, the auto attendant enhances your company’s
productivity. When calls come in faster than your operator can handle,
the auto attendant acts as a backup, answering overload calls on a
pre-determined number of rings. This eliminates long ring periods and
hangups, and minimizes the aggravation your customers experience when
being placed on hold.
What do I need to look for in Auto Attendant?
Multiple levels & branches — Look for a sufficient number of
automated attendant levels and branches to handle your current and
future call distribution needs. Ask your sales representative to help
you diagram your anticipated auto attendant use so you will know your
Several greeting message options — You will want multiple
main-greeting options, such as day/night, weekday/weekend and holiday
modes. Also, the ability to call in and remotely record and activate
greetings can be important, especially during inclement weather.
Various call-routing options — Does the system you are considering
offer multiple call-routing options, including overhead paging,
off-premises transfer (follow-me) and pager notification?
Easy to use — An auto attendant is a powerful tool, but can be very
complex to program and know it is working properly. Look for very easy
self-administration, programming and recording of auto attendant prompts
Other advanced features:
Call forwarding — Allows a caller forwarded to your voice mailbox to
reach you at an external number, such as your home phone or cell phone.
Mobile Twinning — Basic mobile twinning is now a value add no cost
feature for all users. Mobile Twinning allows the associated users to
receive calls on a mobile device as they are in the office. On the go?
Transfer a call seamlessly from your desk phone to your mobile phone and
back again with the touch of a button.
Advanced Mobile twinning with the new Avaya one-X® Mobile Preferred
for IP Office solution extends unified communications capabilities to
mobile devices, and brings the desktop experience to users on the go.
This integrated server-based solution provides rich functionality and
multi-modal communication such as audible commands, instant messaging,
and voice call control.
- One-number access and call control (click-to-call, click-to-conference, etc.) with a rich user interface
- Integrated presence, IM, visual voicemail, audible commands, & more
- Support for Android platform or iPhone
Multi-purpose programmable keys — Each extension should include many
“soft feature keys” that can be easily programmed by each user to be a
station-monitoring, intercom or speed-dial key for one-touch connection
to most-used features and extensions.
All extensions are “premium” sets — Some systems tout wonderful
functions that can be accessed only with an upgraded, more expensive
“premium model” extension phone set. Look for a system that includes all
the premium features (programmable keys, display, Caller ID,
speakerphone, speed dial, etc.) in every set.
TAPI support — Advanced phone systems provide a connection through
each extension to connect directly to a desktop PC, allowing phone and
PC to work together when using certain contact manager software.
Options for digital lines — Does the system you are considering allow
you to connect either T1 or PRI data lines? Depending on local
availability, each form of digital line service provides unique
Expandability — Some systems have a limited ability to add lines and
extensions, and they must be replaced when need exceeds capacity. This
is very costly. Look for a system that can grow and be upgraded without
having to replace all your extensions and base system.
The option to add VoIP capability — In the future, most phone
conversation will take place over data lines rather than phone lines.
This exciting new technology is called voice over Internet protocol
(VoIP), or often just “IP.” Will your new system allow you to add IP
capability to provide remote extension capability and link multiple
locations together? Some digital systems are unable to offer this
dual-mode capability; systems that do will be less likely to become out
dated as you start using IP connectivity.
Reliability & Support That Makes a Difference
With TelWare and Avaya you get the best of
both worlds, the name and reliability of a global player and the
flexibility, understanding and support of a local company no matter
where you are. Call 1-800-637-3148 or email firstname.lastname@example.org to find out why so many businesses continue to rely on us for all of their telecommunications needs!